Storykit

Find quick solutions for file uploads, browser settings, and common publishing or playback issues.

Troubleshooting

If you get an error message saying that the file is of the wrong type, the fix could be as simple as changing "MP3" (uppercase) to "mp3" (...

Fixing an mp3 file that won't upload

Sometimes errors occur when uploading your file. In most cases, you can fix the file yourself. We suggest you use the free software Handbr...

Fixing a troublesome video file

If you have an image that is unsupported, not jpg or png, it's easy to convert it to a functioning format on both a Windows and a Mac comp...

Convert images to correct file formats

For best use, in order to upload your video asset directly in to Storykit, you might need to make the following settings on your iPhone be...

Frame rate and video settings on iPhone

Fix Troublesome Files

This will happen if there is any issue with your access to Storykit. Please contact support@storykit.io, so that we can check your account.

Empty screen when using Storykit

If you see a black screen or if your computer are shutting down when using Storykit, then the problem can be that you have two graphic pro...

Black screen or computer shutting down when using Storykit

All interfaces in Storykit are optimized for Google Chrome. We guarantee that Storykit works with Google Chrome in the latest official rel...

Use the right browser

Storykit only guarantees full functionality for the latest version of Chrome. If you have issues with Storykit it can be caused by your se...

General issues in Storykit due to Chrome settings

If your access token is old, from changing passwords, for example, you may need to clear the old token to be able to view your workspaces....

Trouble logging in to Video Studio: Clear Access Token

Getting Started

The music available in Storykit is either from YouTube’s royalty-free library or from Storyblocs music library if you are subscribing to t...

Blocked video by YouTube, due to music copyright

Blocked video by Facebook, due to music copyright

Blocked video by Vimeo, due to music copyright

The videos and pictures available in Storykit are from Pixabay, Pexels, and Unsplash royalty-free libraries, meaning that you have full ac...

Blocked video by Social Media, due to video/image copyright

The music available in Storykit's Standard Library is from YouTube's royalty-free library, meaning that you have full access to use all of...

Blocked video by Social Media, due to music copyright

Publish

Some of Storykit’s preview features relies on a technology called WebGPU. This is a new web standard that’s still under development, and n...

Why can’t I see the theme or subtitle preview?

Yes, if you for example move a slide that is grouped with the same asset as previous slides to a section before or after that group, the a...

Sometimes assets disappear when I move slides, why?

Storyboard Editor

Create a custom design with text, images, and links

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