Facebook can block a video when someone files a copyright claim on its music, even when you have the right to use the song. You can dispute the claim directly with Meta, because all music in Storykit is licensed for you to use.
Why This Happens
The music in Storykit comes from one of two sources, and you have full access to the songs in both:
YouTube's royalty-free library: the songs are 100% royalty-free and open for anyone to use.
The Storyblocks music library: available if you have the Premium Music add-on. You have the right to the songs through your agreement with Storykit and Storykit's agreement with Storyblocks.
Music rights are easy to challenge online. Malicious actors often claim music that isn't theirs, as a fraudulent business model. Facebook may believe the claimant, block your video and send you a message about it.
How to Fix It
Meta requires you to dispute claims directly through its platform. Claiming your right can take a while. If the wait is too long, choose another song or publish the video without sound.
Dispute the claim on Facebook.
If the song is from the Storyblocks music library, note in the dispute that you're properly licensed through Storyblocks to use the song in your video.
If the Claim Isn't Resolved
If you use the Premium Music Library (Pro and Enterprise plans) and the dispute doesn't resolve the claim, ask Storyblocks for a license:
Contact Storyblocks at [email protected]. Explain that you used the song through the Storykit integration.
Include the name of the song and the date you created the storyboard.
Ask for an EULA (End User License Agreement) Asset License for the music in your video.
Attach the signed EULA to your appeal on Facebook.
If you have questions about the claim, contact [email protected].