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Black screen or computer shutting down when using Storykit

Updated over 2 months ago

If you see a black screen or if your computer are shutting down when using Storykit, then the problem can be that you have two graphic processors which can cause problems for chrome.

To solve this follow the steps below:

  1. Type in chrome://settings/ in the URL

  2. In the search box, type in “hardware”

  3. Disable “hardware acceleration when available”

  4. Restart Chrome

image003.png

Make sure that the hardware acceleration is ticked off. Like below in the image in Swedish.

image__1_.png

If you still have problems with Storykit after following these steps, contact us.

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